Frequently Asked Questions
In this section you can find a range of the more regularly asked questions about Konica Minolta business equipment, office photocopiers, printers and BizHub technology, along with details about services offered by BBT Ltd.
Q: How reliable are Konica Minolta
photocopiers, printers and BizHub equipment?
A: Konica Minolta are recognised as the UK market leaders in Mono/Colour technology with 38% of the market (Source: InfoSource) and as such the equipment has won numerous reliability and quality awards from independent and respected consumer testing laboratories including BERTL, Buyers Laboratory
and What to Buy for Business.
Q: How good is BBT’s ongoing service
& maintenance?
A: BBT have been awarded the prestigious annual service award by Konica Minolta with Special Recognition for Outstanding Service Excellence in 2007
& 2008 as well as TOP UK Dealer for 3 consecutive years. These awards are based upon thorough 6 monthly assessments by manufacturer and independent assessors of every Konica Dealer’s standards of service, maintenance and financial stability.
Q: How fast do you respond if my machine breaks down?
A: BBT offer guaranteed copy/print quality and reliability guarantees, as well as guaranteed emergency response times. Where appropriate a maximum 4 hour response by a manufacturer trained, fully qualified and experienced technician is standard.
Often, we will arrive to service/repair a client's equipment before
they know that a fault has developed, by utilising our
Remote Care automated facilities.
Q: How do I pay for maintenance and toner?
A: We usually charge this by way of an inclusive cost per copy/print based on your monthly/quarterly equipment meter reading. This
charge includes all parts, labour, routine maintenance, emergency call outs, consumables (except paper) and black/colour toner. We also offer software and print controller service contracts where appropriate.
Q: How do you know how many copies we have done?
A: Dependant on the equipment model that you have installed, we will contact you monthly/quarterly for a meter reading. With the latest equipment range, if networked and with access to your e-mail server, the equipment itself will report meter readings, toner
& spare parts requirements and routine maintenance requests directly to BBT – saving you the trouble.
Q: Can the equipment be connected to our network and used as a printer?
A: Yes! All Konica Minolta photocopiers, printers and scanners can be networked. We have our own qualified and experienced IT department with specialist IT software and network technicians who will advise and connect the equipment where suitable and appropriate.
Q: Do we have to buy the equipment outright?
A: No, whilst you can purchase a new or refurbished Konica Minolta
photocopier or BizHub multi function device, BBT can also offer competitive lease rental/purchase options.
Usually these will be over a 3 or 5 year agreement period, although we can also offer short term (6/12 month) rentals as well.
Q: I just want a competitive quotation by e-mail/phone without any contact from salesmen, is that actually possible?
A: Yes, of course! Either complete the simple e-mail quotation form or call us on 0161 925 8939 and explain your equipment requirements. Our experienced staff will be happy to provide you with a no obligation competitive quotation. When you’re ready to place an order, we will be pleased to either take your order by phone or e-mail, no salesman will call or visit you unless you want them to! However, our professional
sales consultants are always available to give advice should you need it.
Q: How do I decide which Konica Minolta model is most suitable for me?
A: Deciding which model is most suitable for your current and future requirements is always a challenge and is based upon the print speed, monthly copy/print volume or cycle and the specifications needed in your office environment. BBT offer a free assessment by a professional IT/Print consultant to assess exactly which model(s) would be most suited.
BBT also offer free, comprehensive ‘print audits’ using specialist software/hardware which can collect data from your current printers/server and personnel. This free service will work out whether there are better, more efficient ways of printing, copying or scanning within your company and this type of audit can often save a company many thousands of pounds a year - See our case study examples.
Q: We are thinking of opting for a full colour
& mono copier/printer but are concerned about costs and potential abuse of the equipment. Is there a huge difference in costs and can we restrict access?
A: Firstly, no, the difference in cost between a mono copier/printer and a full colour model is now negligible. Running costs for mono and colour have fallen dramatically over the past few years as reliability and quality have increased.
Secondly, we can restrict access to colour copying and printing easily via PIN codes and even daily/monthly ‘allowances’ to specific personnel, discuss this option with our
sales consultant.
Can’t find what you’re looking for? The navigational links at the head and foot of this page (Products, Service and Maintenance, Promotions, etc) display all the subjects covered in this site. Click on one of these links to see further details relating to each area. If you wish to ask your question directly to one of our trained and experienced consultants, just give us a call, we’ll be pleased to hear from you and happy to address any further questions you may have.
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