BizHub Remote Care Service and Maintenance Support
Inbuilt BizHub Copier / Printer Remote System Support from BBT
Remote Care is designed to reduce your workload and increase the productivity of your Konica Minolta BizHub copier/printer system, giving you greater return on investment and increased peace of mind, at the same time streamlining your workflow and administration.
Remote Care - Working For you
Your friend in the machine, reducing
your workload, increasing uptime.
Increasing your efficiency, making your
investment work harder, saving you time.
Remote Care - What Does It Do?
- Orders toner for itself!
- You never run out of toner
- ▲ You don’t end up with too much stored/wasted toner
- Reports its own meter readings
- - No intervention required from yourselves
- - No interruption to your busy workload
- - No errors from misreading meters or when keyboarding the reading
- ▲ Accurate, timely invoicing
- Notifies us that Preventative Maintenance is due
- - No need for you to do anything
- - Your BizHub is kept fully operational
- ▲ Increased uptime and productivity
- “Predicts” component failure
- - Consumable parts life reaching its end
- - Roller needs replacing
- ▲ Raises an alert for service intervention
- Reports on the condition inside your BizHub
- - Paper mis-feed frequency increasing?
- - Corona charges fluctuating?
- ▲ Allows remote diagnosis
- Alerts us to major component failure
- - If something fails, it tells us exactly what
- - The engineer will be equipped with all the correct parts
- ▲ Faster (and first time) fixes
- ▲ Increased uptime and productivity
- ▲ Reduced administrative burden for you/your staff
Predicting problems makes it easier to resolve them
The Remote Care Alert Module keeps us fully up to date with how your BizHub copier/printer system is working. Each Remote Care device is packed with monitoring devices which check and adjust settings constantly, keeping quality up and failure down. Any problem detected is directly reported by Remote Care so that we know about it before you even detect it, so we can help you straight away, accurately and quickly.
- Predicting problems is better than solving them
- Forewarned is forearmed: less disruption for you and higher
machine uptime
- Precise information for us means fewer repairs, less downtime and
longer machine life.
Time for a check-up?
All Konica Minolta BizHub devices incorporate a Preventative Maintenance programme, calling for a service at set intervals, involving cleaning, replacement of consumable parts such as rollers etc, to maintain the high quality output you are used to from BizHub. Remote Care will tell us when that Preventative Maintenance service is due, so that we can schedule a visit, together with the necessary parts, at a time to suit you.
Focus on your own priorities. Let us focus on system maintenance
Complete service - complete security
To operate – and get all the benefits from – Remote Care, you need no additional software. Your Konica Minolta BizHub is able to communicate with us directly via GPRS technology – and is 100% secure.
Remote Care works only with data from the machine’s operation and control memory and has no contact with data in the image memory, image processor or hard disk. For more information, please ask for our Remote Care Security Paper and see the Konica Minolta Security Certificate.
BBT & Remote Care - Digital world high quality and high-tech maintenance support.
What can Remote Care do for you:
- Alerts us to problems before you notice
- Calls us for regular servicing
- Orders the toner
- Provides us with meter readings
No need to call... we'll do everything for you
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For further information call |